SHIPPING & RETURNS

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Eligibility for Refunds and Exchange

1. We want you to be completely satisfied with your purchase from Brihaspati Ayurveda Sala. If you are not satisfied with your order, we offer refunds and exchanges under certain conditions. To be eligible for a refund or exchange, please ensure that:

   • The request is made within the specified timeframe mentioned in our policy.

   • The product is in its original condition, unopened, and unused.

   • The product packaging is intact, including all labels, seals, and tags.

   • The refund or exchange request is accompanied by the original purchase receipt or proof of purchase.

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2. Refund Process:

   • Contact Customer Care: If you would like to request a refund, please contact our customer care team within the specified timeframe. Provide details about your order, the reason for the refund request, and any supporting information.

   • Return Authorization: Our customer care team will guide you through the return process and provide you with a return authorization, if applicable. Follow the instructions provided for returning the product.

   • Return Shipping: The customer is responsible for the shipping costs associated with returning the product unless otherwise specified by our customer care team.

   • Inspection and Refund: Once we receive the returned product, our team will inspect it to ensure it meets the eligibility criteria. If approved, we will initiate the refund process. The refund will be processed using the original payment method, and the timeframe for the refund to be reflected in your account may vary depending on your payment provider.

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3. Exchange Process

   • Contact Customer Care: If you would like to request an exchange, please contact our customer care team within the specified timeframe. Provide details about your order, the reason for the exchange request, and any supporting information.

   • Return Authorization: Our customer care team will guide you through the exchange process and provide you with a return authorization, if applicable. Follow the instructions provided for returning the product.

   • Return Shipping: The customer is responsible for the shipping costs associated with returning the product unless otherwise specified by our customer care team.

   • Exchange Item Selection: Once we receive the returned product, our team will inspect it to ensure it meets the eligibility criteria. If approved, you can select an alternative product of equal value for the exchange. If the chosen product has a higher value, you may be required to pay the price difference.

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1. Non-Refundable and Non-Exchangeable Items:

2. Certain items are non-refundable and non-exchangeable for hygiene and safety reasons. These may include but are not limited to opened or used personal care items, perishable goods, and customized products. Please check the product description or contact our customer care team for more information on specific items.

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1. Damaged or Defective Products:

2. If you receive a damaged or defective product, please contact our customer care team immediately. Provide details and supporting evidence (such as photographs) of the damage or defect. We will assess the situation and arrange for a replacement or refund as appropriate.

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1. Discretionary Refunds and Exchanges:

2. In certain cases, we may offer discretionary refunds or exchanges outside the specified policy terms. Our decision will be based on factors such as exceptional circumstances or product quality issues. Please contact our customer care team for further assistance.

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Please note that this refund and exchange policy applies to purchases made directly from Brihaspati Ayurveda Sala. If you purchased our products through a third-party retailer or platform, their refund and exchange policies may apply.